Orlando Airport Transportation

Terms & Conditions - Reservation Agreement

Reservation agreement acknowledgment

1. Payment Procedures

You will receive your invoice via Square.com 48 hours prior to your arrival to complete payment and secure your reservation.
Please note: All deposits are non-refundable within 48 hours of the scheduled service.

• Special Events - Card on File & Overtime Charges
  For all special events, Ciao Transportation requires a valid credit or debit card to be kept on file. By securing your reservation, you agree that any overtime incurred during your shuttle or transportation services will be automatically charged to the card on file without dispute. Overtime charges will be applied based on our standard hourly rates and recorded service times.
• Ciao Transportation is not responsible for items left behind. Please check before exiting the vehicle.
• Point-to-point transfers do not include stops unless pre-arranged.

2. Rates & Gratuity

• Meet & Greet service, * One (1) car seat or booster seat, * Port Canaveral fees, * Airport fees, * Credit card fees.
• Gratuity is NOT included - please give it directly to your driver.
• Pet Policy: A $100.00 cleaning and sanitizing fee will be charged for transporting any pet. No exceptions.

3. Reservation Changes & Cancellations

• All reservation changes must be made at least 24 hours in advance via email.
• For flight delays, a 3-hour grace period applies within Orlando.
• All cancellations must be submitted at least 48 hours prior via email to receive a full refund.
• Text messages will not be accepted for cancellations or changes.

4. Airport & Transfer Policy

• Domestic flights include 30 minutes of complimentary waiting time.
• International flights include 60 minutes of complimentary waiting time.
• Local transfers include 15 minutes of complimentary waiting time. After these periods, additional wait-time charges apply: $1.50 per minute (Sedan/SUV), $2.50 per minute (Sprinter).

5. Vehicle Cleanliness & Passenger Conduct

• No food or snacks allowed in the vehicle. A $75.00 cleaning fee will apply if violated.
• No alcoholic beverages, smoking, vaping, or e-cigarettes permitted. A penalty of $500.00.
• Any spills or damage may result in a penalty of up to $175.00 to $500.00.

6. Luggage Policy

• Vehicles cannot be loaded beyond luggage capacity.
• Absolutely no luggage is permitted inside the passenger cabin.